B2B – Terms and conditions

Welcome to our official website and online store. By using this website and placing orders via our online store, you agree to our Terms and conditions automatically, so please take your time reading through this page before you place your order.

Contact information

This website is provided by:

Infracko Aps

CVR nr: 40 00 81 60
Address: Lundeborgvej 2, 9220 Aalborg Ø, Denmark
Phone: +45 30 80 84 08
Email: info@infracko.net

Overview

These terms and conditions shall apply to all agreements and contracts between the Customer (who purchases equipment and products either directly or via Infracko.net online) and Infracko ApS, unless there is a written agreement that says otherwise.

1. Orders

1.1. All orders must be approved by Infracko in writing. Once Infracko has sent a written confirmation to the Customer, the agreement becomes binding. However, we reserve the right to cancel your order at our discretion. In case we can’t deliver in accordance with the agreed upon terms of your order, we will inform you immediately.

2. Quotes

2.1. Quotations received from Infracko are valid for 3 days. After the 3 days have expired, you must request an update to your quote.

3. Prices

3.1. The prices provided by us are always in EUR or USD, excluding VAT, government taxes, service, payment and delivery fees, local charges such as customs duty or sales tax, PayPal fees and other expenses. We reserve the right to change our prices at our discretion.

3.2. Please note that a convenience fee (MOF) of 35€ applies to all orders under 300€

4. Product information and condition

4.1 Unless otherwise stated, all products are brand new/factory sealed, sourced through official distribution channels.

4.2 We do our best to ensure that product specifications, descriptions and prices regarding our products are correct. In case of typographical errors, inaccuracies, and other mistakes, we reserve the right to edit and update the content at any time without prior notice. We apologize the inconvenience these errors might cause.

5. Payment

5.1. Unless otherwise agreed upon in written form, payment must be completed in full before we dispatch your order. We reserve the right to withhold your order until we receive the payment. Please note that we are entitled to cancel your order if you fail to pay according to the agreed upon terms, or in case we don’t receive your payment within 3 days of your order confirmation.

5.2. If payment is by Credit card, your money will not be captured before dispatch.

5.3 Payment is possible by direct bank transfer. Please provide your Order ID as the payment reference.

5.4. Bank details

EUR (€) account

Sparekassen Vendsyssel
Account: 9070-1631638054
IBAN: DK4790701631638054
BIC: VRAADK21

USD ($) account

Sparekassen Vendsyssel
Account: 9070- 1631757339
IBAN: DK4390701631757339
BIC: VRAADK21

 

6. Delivery

6.1. After you place your order, you will shortly receive information about the estimated cost and price of your delivery.

6.2. The delivery price may vary based on your location, and your order. Our prices are DAP, and thus do not include local expenses, such as custom duty.

6.3. Delivery times provided by Infracko are estimates only. We are not responsible for delays during shipping.

6.4. We use DHL, UPS, TNT, FedEx and PostNord for deliveries. You have the option to use your own shipping account. If you would like to do so, please let us know when you are placing the order. If you are ordering online, choose the “Use own shipping account” option while checking out.

7. Returns Policy

7.1. Returns:

We regret to inform you that returns for Business-to-Business (B2B) transactions are not permitted under our policy. As such, once a purchase is made, it is considered final and non-returnable. We encourage B2B customers to thoroughly review their orders before completing their transactions. However, in the rare event of an error or discrepancy, please contact our customer service team for assistance within 5 days of receiving your order.

7.2. Exchanges:

We only replace items if they are damaged during shipping. Once you receive your order, examine the package, and make sure that it is in the agreed upon condition. If there are any damages, defects, or missing items, let us know immediately by sending our Logistics department an email. Your request for an exchange must be sent no later than 5 workdays after you receive your package. You are welcome to attach pictures to help speed up the evaluation process. Once your request for an exchange is approved, you can send your item to:

Infracko ApS

Lundeborgvej 2
9220 Aalborg Ø
Denmark

8. Claims and legal responsibility

8.1. In case a refund or exchange is granted, the amount of the refund cannot exceed the price the item was purchased for. We are not responsible for any indirect or consequential damages, such as profit or wage loss, and so on, unless it is indisputably a result of gross negligence from Infracko ApS.

9. Force Majeure

9.1. Infracko is not responsible for any damages, delays or losses caused by force majeure incidents, such as natural disasters, wars, acts of God, and other events not within reasonable control of us.

10. Newsletter policy

10.1. This section explains how we handle the personal data you submit when you sign up for our newsletter. When you subscribe to the newsletter, you consent to the collection, handling and use of the data submitted to us.

10.2. The data is only used for the purpose of sending newsletters containing deals, offers, coupon codes and other information regarding our products and services. This newsletter is sent about once a week.

10.3. Subscribing for our newsletter is strictly optional. You can unsubscribe any time by using the link at the bottom of the email, or by contacting us directly. We reserve the right to make changes to our newsletter and remove subscribers from our list without prior notice, for example if we suspect that the email was signed up using false information.

11. Settlement of disputes

11.1. Disputes between Customer and Infracko will be settled by the Court of Aalborg if both parties are local to Denmark. If the Customer is not from Denmark, disputes shall be settled by the Maritime and Commercial Court in Copenhagen, according to Danish law.

 

 

 

B2C – Terms and conditions

These Terms and Conditions (“Terms”) govern your use of the website and your purchase of products from Infracko ApS (“we,” “us,” or “our”). By accessing our website and purchasing products, you agree to be bound by these Terms. Please read them carefully before making a purchase. If you do not agree with these Terms, please refrain from using our website.

1. General

1.1. These Terms apply to all visitors, users, and others who access or use the website.

1.2. By accessing or using the website, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the website.

1.3. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

2. Products and Orders

2.1. All products displayed on our website are subject to availability.

2.2. By placing an order through our website, you warrant that you are legally capable of entering into binding contracts.

2.3. Once an order is placed, you will receive an email confirmation with the details of your order. This confirmation does not signify our acceptance of your order, but rather confirmation that we have received it.

2.4. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

2.5. Orders below 300€ are subject to a MOF (Minimum order fee) – The fee is 35€

3. Prices and Payment

3.1. All prices displayed on our website are in multiple currencies (DKK, EUR, USD, NOK, SEK and ZAR) and inclusive of VAT, where applicable.

3.2. We reserve the right to change prices at any time without prior notice.

3.3. Payment for all orders is processed securely through our chosen payment gateway.

4. Shipping and Delivery

4.1. We aim to dispatch orders within 6-8 business days after order confirmation. Your money will not be captured before dispatch.

4.2. Delivery times may vary depending on your location. We will provide an estimated delivery date upon confirmation of your order.

4.3. We are not responsible for any delays or issues caused by the shipping carrier or customs.

4.4. We have a flat-rate for shipments within EU – 50€ – Shipment is via DHL International

5. Returns and Refunds

5.1. In accordance with EU regulations, you have the right to return products purchased from our website within 14 days of receiving them, for any reason.

5.2. Conditions for Returns:

    • Items must be unused, in their original packaging, and in a resalable condition.
    • Returns must be initiated within the specified timeframe.
    • Customers are responsible for the cost of return shipping, unless otherwise stated.
    • Refunds will be issued to the original payment method within 7 days of receiving the returned items.
    • Certain items may be exempt from our returns policy due to applicable regulations.

5.3. Exceptions: Please note that certain products may not be eligible for return or exchange due to their nature or usage. This includes, but is not limited to, personalized or customized items, perishable goods, and digital downloads. Additionally, any items that have been used, damaged, or altered after receipt may not be eligible for return.

5.4. Contact Us: If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is satisfactory.

5.5. Initiating a Return for Defective Goods: Customers who receive defective merchandise have the right to return it under the terms of our policy and in accordance with EU regulations. To initiate a return for defective goods, customers must contact our customer service team within 2 years of receiving the order to request a Return Merchandise Authorization (RMA) number.

5.6. RMA Requirements for Defective Goods: To qualify for a return under our policy for defective goods and in compliance with EU regulations, the following conditions must be met:

5.6.1. The request for an RMA number must be made within 2 years of receiving the order.
5.6.2. The merchandise must be defective due to manufacturing faults or damage incurred during shipping.
5.6.3. Proof of purchase, such as a receipt or order confirmation, must be provided.
5.6.4. A detailed description or evidence of the defect must be provided to support the RMA request.

5.7. RMA Authorization Process: Upon receiving the RMA request and verifying the eligibility of the merchandise for return, our customer service team will issue an RMA number along with instructions for returning the defective goods.

5.8. Return Shipping for Defective Goods: Customers are not responsible for the cost of return shipping for defective goods. We will provide a prepaid shipping label or arrange for the pickup of the merchandise at our expense.

5.9. RMA Expiration: The RMA number issued for defective goods is valid for 30 days from the date of issuance. Any merchandise received without a valid RMA number or after the expiration of the RMA period may not be accepted for return.

5.10. Refund or Replacement: Upon receiving the returned defective goods and verifying the defect, customers may choose between a refund or a replacement of the merchandise. Refunds will be processed to the original payment method within 7 days.

5.11. Contact Us: If you have received defective goods and need assistance with initiating an RMA request, please contact our customer service team. We are committed to resolving any issues and ensuring your satisfaction with our products and services.

6. Privacy Policy

6.1. Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and disclose personal information.

7. Governing Law

7.1. These Terms shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions.

8. Claims and legal responsibility

8.1. In case a refund or exchange is granted, the amount of the refund cannot exceed the price the item was purchased for. We are not responsible for any indirect or consequential damages, such as profit or wage loss, and so on, unless it is indisputably a result of gross negligence from Infracko ApS.

9. Force Majeure

9.1. Infracko is not responsible for any damages, delays or losses caused by force majeure incidents, such as natural disasters, wars, acts of God, and other events not within reasonable control of us.

10. Newsletter policy

10.1. This section explains how we handle the personal data you submit when you sign up for our newsletter. When you subscribe to the newsletter, you consent to the collection, handling and use of the data submitted to us.

10.2. The data is only used for the purpose of sending newsletters containing deals, offers, coupon codes and other information regarding our products and services. This newsletter is sent about once a week.

10.3. Subscribing for our newsletter is strictly optional. You can unsubscribe any time by using the link at the bottom of the email, or by contacting us directly. We reserve the right to make changes to our newsletter and remove subscribers from our list without prior notice, for example if we suspect that the email was signed up using false information.

11. Settlement of disputes

11.1. Disputes between Customer and Infracko will be settled by the Court of Aalborg if both parties are local to Denmark. If the Customer is not from Denmark, disputes shall be settled by the Maritime and Commercial Court in Copenhagen, according to Danish law.

12. Contact Us

12.1. If you have any questions about these Terms, please contact us at logistics@infracko.net.